Frequently Asked Questions
About Grip
We are Grip, a London-based creatine brand. Creatine is the most researched supplement in sports nutrition, with decades of evidence behind it. We exist to make it easier, tastier, and more enjoyable to take every single day.
Creatine works. That part is not up for debate. The research is overwhelming and the benefits are real, but for years the experience of actually taking it has been awful. Gritty powders, chalky textures, bulk tubs that live in a cupboard and collect dust. The supplement industry treated creatine like a commodity and nobody thought to make it something people actually wanted to take.
That is the gap Grip was built for. We took the most proven supplement in the world and made it something you look forward to every day. Clean formula, great taste, no friction. Because creatine only works if you stay consistent, and consistency only happens when the habit is easy.
We are based in London, UK.
Because nothing else comes close. Creatine is the single most studied performance supplement in existence, with over 500 peer-reviewed studies backing its benefits across strength, endurance, recovery, and even cognitive function. It is safe, effective, and works for almost everyone. We built Grip around it because we believe it deserves to be taken seriously and taken daily.
Orders & Delivery
All subscription orders come with free tracked delivery included. One-time purchases are sent via tracked delivery for £4.99. All orders are dispatched within 1 to 2 working days.
You will receive a confirmation email with your tracking details as soon as your order has been dispatched. If you do not see it within 48 hours of ordering, check your junk folder first, then get in touch.
Please contact us at contact@gripnutrition.co.uk within 30 days of placing your order and we will look into it for you straight away.
Returns & Refunds
If you are not happy with your order, you can return any unopened items within 14 days of receiving them. Email us at contact@gripnutrition.co.uk with your order number and the reason for your return before sending anything back and we will guide you through the process.
Return postage is covered by the customer unless the item you received was faulty or incorrect. If something arrived damaged or not as expected, get in touch and we will sort it at no cost to you.
Once we have received and inspected your return, your refund will be processed within 5 working days. It may take a few additional days to appear in your account depending on your bank or card provider.
Your Account
No. You can check out as a guest without creating an account. That said, having an account makes it easier to track your orders, manage your subscription, and update your details whenever you need to.
An account is not created automatically. You can set one up on our website using the same email address you used to place your order. If you are a subscriber, your account needs to match the email address linked to your subscription.
Head to https://gripnutrition.co.uk/ and click the account icon at the top of the page. Enter the email address you used when placing your order and follow the prompts to log in.
Yes. Get in touch with us at contact@gripnutrition.co.uk and we will take care of it for you.
Subscribe & Save
Subscribers get the running subscription offer every order plus free delivery, automatically applied at checkout. No discount codes, no remembering to reorder. Just your product arriving on time, every time.
Your order is sent to you automatically at your chosen frequency so you never run out so you never run out. You can manage everything from your account including skipping a month, changing your delivery date, or updating your details.
Yes, completely. You are never locked in. You can pause, skip, or cancel at any time through your account with no fees and no questions asked.
ou are charged based on the delivery frequency you chose when subscribing. You will receive an email reminder before each payment is taken.
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay.
Log into your account and head to the subscriptions tab. From there you can update your payment method, delivery address, or next order date.
Yes, if you have subscribed before, you will receive your first month back at a discounted rate. Keep an eye on your emails for the latest offers.
